The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Buffets!
“I was genuinely impressed by the variety and quality of food at the Caribe buffet; every meal felt like a special occasion.” view full review
Beautiful Grounds!
“The resort's grounds were impeccably maintained, providing a serene atmosphere that was perfect for relaxation and strolls.” view full review
Exciting Shows!
“The entertainment shows were incredibly engaging, making our evenings full of fun and excitement after a day of relaxation.” view full review
Stunning Ocean Views!
“Staying in an oceanfront room was a highlight—waking up to amazing views every day made our experience lovely.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Tennis court
Bowling
Golf course
Billiard tables
Table tennis
Yoga class
Aerobics
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Casino
Aqua park
Live entertainment
Night club
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Massage
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Chetumal Pto Juarez Km 266.3,
Xpu Ha,
Mexico,
77750,
Quintana Roo
Map view
Carretera Chetumal Pto Juarez Km 266.3,
Xpu Ha,
Mexico,
77750,
Quintana Roo
City landmarks
Cenote snorkeling
920 m
Lake
Cenote Azul
920 m
Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach
Dolphinaris Barcelo
840 m
Ruin
Adoratorio
1.1
km
Carretera Tulum-Playa del Carmen
Jardin Del Eden Cenote
920 m
Nature reserve
Kantun Chi
920 m
Carretera Federal 307
Chikin Ha
1.1
km
Quintana Roo
Cenote, Garden of Eden
920 m
Ecopark Katun Chi
740 m
Blue Cenote
770 m
Dolphinus Barcelo
840 m
Hwy 307 Km 269
Cenote Cristalino
920 m
Cenote Chikin-Ha
1.1
km
Beach
Xpu-Ha Beach
2.5
km
Beach
Caleta Chac-hal-al
560 m
Chac-hal-al
1.1
km
Bahia Principe Residential Complex
TAO Wellness Center
2.1
km
Bel Air Animal Park
1.1
km
Puerto Aventuras
Cenote Media Luna
1.2
km
Quintana Roo
Cenote Eden
1.4
km
Cenote Ponderosa
1.4
km
Zoo
Dolphin Discovery Riviera Maya
2.2
km
Marina
Marina Puerto Aventuras Office
2.3
km
Night club
Rauxa Show
2.0
km
Oasis Beach
1.8
km
Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya
Eco-Park Santuario De Los Guerreros
6.4
km
Beach
Fatima Bay
2.1
km
Event hall
cedam
2.1
km
Museum
Underwater Museum C.e.d.a.m
2.1
km
Nearby
Night club
Rauxa Show
30 m
Restaurants
Marenostrum
250 m
Calle 20 Esq 25 Playa Del Carmen Quintana Roo
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
good dining options
limited storage
repetitive dining
7.6/10
Very good
Rooms
7.2
Location
8.7
Service
7.5
Dining
7.2
Guest reviews
7.6/10
based on 6 reviews
4.5/5
based on 8934 reviews
7.5
7.5/10 based on 67 reviews
#4 of 20 hotels in Puerto Aventuras based on Tripadvisor
Charlie
United States,
February
2024
8.4/10
I had a lovely stay at the Caribe property. The rooms were nice and clean, although lacking shelves or drawers for clothing. The service was outstanding, with a willingness to accommodate any request. The location was excellent, offering great dining options and nightly entertainment. The dining experience was enjoyable, with good food variety, although it tended to get repetitive. The facilities were clean and well-maintained, providing a comfortable stay overall.
Rooms
8.0
The rooms were quite nice, clean, and fully stocked with refreshments and snacks.
Service
9.0
The guest service at the Caribe property was top-notch, always ready to assist with a smile.
Location
9.0
The location was excellent, just off the shore with easy access to Mexico and water slides.
Dining
8.0
The dining options were very good, ranging from fresh dishes to tasty breakfast, lunch, and dinner choices.
Facilities
8.0
The facilities were clean and provided a variety of nightly entertainment for guests.
friendly staff
limited storage
Frederick
United States,
November
2023
6.8/10
I had a mixed experience at this hotel. The beauty of the rooms was overshadowed by their outdated condition, not meeting our expectations for the price paid. However, the impressive staff made our stay fantastic, catering to our needs in a beautiful setting.
Rooms
6.0
The room's beauty was evident, but they were outdated and not up to the expected standard for the price paid.
Service
5.0
The staff lacked sufficient language proficiency and seemed overworked and fatigued, making them slow at responding to requests.
Location
9.0
The location was exceptional and well-maintained, offering a beautiful setting to enjoy the surroundings.
Dining
8.0
The dining options were great, especially at Captain Morgans and Rancho Grand, offering a variety of choices.
Facilities
7.0
The facilities were good overall, but improvements could be made to enhance the experience.
Susan
United States,
October
2023
7.4/10
Despite being a bit older, the hotel rooms were clean and comfortable, available 24/7. While a bit expensive compared to other options in the area during peak season, it was a decent stay overall. The service was fantastic, offering great assistance though lacking some training. The location was excellent, providing ample dining choices and beautiful beach walks, although slightly dated.
Rooms
7.0
The rooms, although showing some signs of wear, were clean and provided a comfortable stay.
Service
8.0
The service was fantastic, with polite and helpful staff, even if some lacked proper training.
Location
9.0
The location was excellent, offering great dining options and enjoyable walks along the beach, despite being a bit dated.
Dining
6.0
Facilities
7.0
Facilities were satisfactory, though could benefit from some maintenance.
Joseph
United States,
September
2023
8.2/10
I had a pleasant stay at the hotel, with clean and comfortable rooms, and friendly staff. However, the dining experience could be improved with more food options. The location is great, and the price is reasonable.
Rooms
8.0
Our room was always kept clean, though a bit dated. Unfortunately, the AC in the living room wasn't fixed. The Ocean Front family suite was spacious and offered a nice view of the ocean.
Service
9.0
The staff, including Javier and Emilio at the front desk, were incredibly nice and attentive. They made sure my cousins were comfortable during our stay.
Location
9.0
The hotel's location is exceptional and well-maintained, close to various attractions like Cenote Azul, which was a beautiful and affordable experience.
Dining
7.0
The dining options were decent, but some food wasn't warm. The staff at the Tropical/Colonial restaurant were friendly, serving a variety of dishes.
Facilities
8.0
The facilities at the Beach property were convenient and well-equipped, making our stay enjoyable.
Clean
Dated rooms
James
United States,
September
2023
7.0/10
The hotel rooms really need restoration, especially the bathrooms, but they were clean and fully stocked with refreshments and snacks. The rooms were a little dated, and the AC in the living room was not fixed. The service, despite lacking sufficient language proficiency and being overworked, was decent as the staff know how to take care of their guests. The location is usually very busy and may need additional service reps, but it offers beautiful nightly entertainment options. The dining experience had many choices, particularly at the Tropical/Colonial restaurant, but some food items were not warm. Overall, the hotel offers a mixed experience with some positives and negatives.
Rooms
7.0
The rooms, though a bit dated, were clean and fully stocked with refreshments and snacks.
Service
6.0
The staff, despite language limitations and being overworked, tried their best to take care of us.
Location
8.0
The location, while busy, offers beautiful nightly entertainment options and is close to attractions like Cenote Azul.
Dining
7.0
The dining options had variety, especially at the Tropical/Colonial restaurant, but some items were not warm.
Facilities
The facilities were decent, but some areas may need restoration.
Douglas
United States,
July
2023
7.8/10
The hotel's rooms were very clean, but experienced some air, light, and key card issues. It was pricey compared to similar properties during peak season and lacked shelves or drawers for clothing storage. The service was wonderful and accommodating, with special attention to dietary needs. The location was great but possibly needs more service representatives. The dining options were tasty but somewhat repetitive. Overall, a mixed experience with solid cleanliness and service.
Rooms
7.0
The rooms were very clean but had some issues with air, light, and key cards. Also, lacked shelves or drawers for clothing storage.
Service
9.0
The service was top-notch and accommodating, especially with dietary requirements.
Location
8.0
The location is fantastic with slight datedness, but might benefit from more service representatives. Great for access to resort amenities.
Dining
7.0
The dining options were tasty but a bit repetitive.
The Park Hotel
Hyatt House Dallas Addison
Premier Inn London Hackney
Mitsui Garden Hotel Ginza Premier
Holiday Inn Santiago - Airport Terminal By Ihg
North Shore Oceanfront Resort Hotel
Woodland Manor Hotel
Mercure Centro Port Macquarie
Best Western Plus Regency Inn And Conference Centre
Pike'S Waterfront Lodge
Banana Fan Sea Resort
White Mountain Hotel And Resort